TERMS & CONDITIONS

Terms & Conditions

Welcome to our terms and conditions page. Our terms are designed to be super friendly and hassle free to our customers to ensure you have the best shopping experience and come back again and again. If you have any questions about these, please let us know by phone or by email.

Returns Policy

Order Cancelled

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 14 days from the date you received it.

You are responsible for postage costs and ensuring the items reaches us in the same condition received.

Please note if the item does not satisfy these requirements we will not accept it.

Refunds will be process as soon as possible and not later than 30 days after confirming receipt of the items.
This Policy does not affect your statutory rights.
Pre-Orders that have been paid for that are cancelled by the customer will be subject to a 5% restock/cancellation fee at our discretion.

Damaged or Faulty Goods
If you have received a faulty or damaged item you must inform us within 7 working days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.

Special note : Damaged cards inside blind packed products like Booster packs. In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.

Product & Single Card Buyouts

Customers who may attempt a buyout of a TCG single (4 or more) may have their order cancelled. We do this to ensure all players can access our products. This also helps to ensure no artificial price surge occurs.

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at info@zombiegamescafe.com

Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.

Pre-order Cancellations

You may cancel a pre-order for a full refund up until the order has shipped, which is usually the day before official release date (on the day of release for TCG's).

Pre-Orders that have been paid for that are cancelled by the customer will be subject to a 5% restock/cancellation fee at our discretion.

Return Address:

Zombie Games Cafe

15 CRICKLEWOOD BROADWAY

London

NW2 3JX

Quality Guarantee & Product Guarantee
Zombie Games Cafe provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated.

Games Workshop Products

Refunds and Exchanges

All Games Workshop Products come with our guarantee that the product you receive will be correct and in perfect condition. Should you discover any miscast or damaged contents in your Games workshop products we will provide an immediate refund or exchange for the affected products upon return of the items. In the event of damages or miscasts the return postage will be provided by us at no cost to you.

Can't find what you're looking for?

If the item you require is out of stock or not on the website please contact us and we will add the item to our next Games Workshop order. Games Workshop orders are placed every 7 days and all stock requests are subject to availability from the supplier.

Changed your Mind?

All Games Workshop products are covered by our 14 days return policy- simply return the product to us within 14 days of purchase in the same condition you received it and we will be happy to refund your purchase.

Shipping Restrictions

Games Workshop products can only be shipped to customers in the European Economic Area and Switzerland. If your delivery address is not in the EEA we will issue an immediate refund and cancel your order. If you are unsure if you are affected by this policy please contact us for confirmation.

Courier Delivery Times

Currently a UK next day delivery service is offered through Royal Mail. Generally any order placed before 15:00pm will be dispatched same day for next day delivery (excluding weekends and bank holidays) we also offer a next day deliver option for saturday.

In the event that the courier fails to deliver to their time schedule. You have two options.You can refuse the delivery, in which case you will be entitled to a full refund or you can accept the delivery and apply for a credit of 50% of the courier postage cost.
Please note that overseas, the couriers do not offer a guaranteed time and therefore no claims are applicable.

We do offer to send you your item via a courier of your choice. If you have chosen to do this please contact us so we can provide a quote for shipping of your item. We do this so you can shop the way you want with services you trust.

Order lost in transit

Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. We will always endeavor to send a replacement order by tracked delivery.

Pre-Orders

When you place a pre-order on our website you pay for the goods at the point of sale, this reserves the item for you. You can cancel your pre-order up to any point up until the order is dispatched and receive a refund or store credit. If we lower the price between when you pay and when we ship, then you can ask for a refund of the difference. This does not apply to any price with additional discounts codes or special offer.

Orders returned due to incomplete address

It is the customers' responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return's policy. In this instance we reserve the right to deduct the initial postage cost from the refunded.

Errors on Orders / Shortages

We do our utmost to ensure accuracy on the shipments we send to you. However, on occasion something may go wrong with the packing in the warehouse. In the event that there is an error on your shipment you are required to notify us within 3 working days receiving the shipment of such error, we will then put any problem right. If we do not hear from you within 3 working days of receipt of your parcel, you are deemed to have accepted the goods received are correct.

The primary reason for this clause is in cases of mistakes, most can be rectified by contacting the driver or courier company, after a longer period of time it is almost impossible to get any meaningful help as to what has transpired.

If after a longer period of time, there is available irrefutable proof of the shortage, such as a courier weight measurement, we will of course do the correct thing and make sure any error on our part is corrected.

Service Emails
Zombie Games Cafe works with a number of 3rd party service providers to ensure you receive an optimum service. We may send you electronic communications asking you to feedback on our service, the quality of the products you have purchased and keep you up to date with the progress of your order. Should you forget or abandon your shopping cart, we may send you an emailed summary to enable you to checkout faster via email.

Restriction of Goods

Zombie Games Cafe reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same debit / credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order. .Zombie Games Cafe reserves the right to cancel any order without warning or notification for any reason.

Declining to Trade

By advertising goods on our website we are not offering goods for sale; we are making an invitation to treat. When you, the customer purchases items through our website, you are making an offer to purchase the goods. It is then up to us if we accept the offer.

If we do not wish to accept your offer to purchase the goods, we will write to you as soon as possible and not later than 30 days after the offer is placed to inform you of our decision.

Accuracy
WhileZombie Games Cafe prides itself in providing accurate product and pricing information, pricing or typographical errors may occur. Zombie Games Cafe cannot confirm the price of an item until after you order it. In the unlikely event that an item has been listed at an incorrect price or with incorrect information due to an error in pricing or product information.Zombie Games Cafe shall have the right, at our sole discretion, to refuse or cancel any orders place for the item. In the event that the item is mispriced, Zombie Games Cafe may, at our own discretion,either contact you for instructions or cancel your order and notify you of such cancellation.

Customer Service

Our commitment to you is to be your number one source for all your trading card requirements. Please do contact us if you have any problems with our service or website, we will do our utmost to help you.

Import and Customs Fees

The United Kingdom has now left the European Union, this means that your goods may be subject to customs charges and import VAT. Please keep this in mind and check your country's laws regarding Import.

We do not pay the fees for you and you will have to pay any charges to receive your items.

Please see the policy section bellow for full details.

Business Information

Sparta Card Gaming Ltd

15 CRICKLEWOOD BROADWAY

London

NW2 3JX

Company Number: 13239063

VAT Number:426 3885 73
Tel: +44 7518004079
Email: info@zombiegamescafe.com

Registered Office
Companies House, Crown Way, Cardiff CF14 3UZ

Privacy & Cookies

Looking After Your data
Please rest assured we will keep your data secure.
We want to keep you in the loop, so here is how we use it and why we need it.

1. For a better Customer experience
We use your data to enhance your shopping experience.

2. Professionalism and Security
We will look after your data as if it was our own

3. Plain Language
Zombie Games Cafe will endeavour to make our policies as easy to understand, we want you to know in an informed way how we interact with you.

4. A top level Service
You are in control of whether you receive marketing communications

5. No Hoarding
If we do not need your information , we delete it.

Protecting your Privacy
At Zombie Games Cafe, we are totally committed to protecting the privacy and security of our customers and site visitors. The Zombie Games Cafe team members are customers themselves on manly e-commerce sites. We therefore relate to and empathize with how important your privacy is. If you have any questions about how we keep your date safe & private, contact us at info@zombiegamescafe.com

For all of our services, The data controller-the company that is responsible for your privacy- Is Sparta Card Gaming Ltd.

Using Your Information
There are several different ways in which we utilize your data-this depends on what it is. Below we explain what we do and why we do it.

Your name and contact details
To ensure goods are delivered to you, we do this to complete our contract with you.
Send you service messages by text, email or telephone. This is to keep you informed about the progress of your order.
Sending you information by email,social media and post. This is to keep you fully informed.We only send this to you with your permission.
To detect and prevent. This is to defend and unearth frauds either against you or Zombie Games Cafe.
Displaying to you promotions from ZombieGamesCafe.com as you surf the web. In order to allow you to see our latest deals and promotions.
Discovering which products and services you appreciate as a customer. To allow us to best meet your needs then learn so we can exceed them.

Your birth Information
To detect and prevent fraud. This helps us defend both you and Zombie Games Cafe from fraud.

Your Payment Information

This means your card details if you chose to pay via card. Please have no concerns, we cannot keep that information.

To allow us to take payments and give refunds. To complete our contract to you as the buyer from us as the seller.
To protect and defend both you and Zombie Games Cafe from fraud.

Customer Service records
Notes and details of our previous conversations and emails.

To provide optimum support, this will allow us to best resolve any previous issues and improve our performance in exceeding your expectations.
To train staff, allowing our team to provide you with the best possible service.

Your purchase history and saved baskets
Analysing what you have purchased and what you have stored for another occasion.
To work out what you likely want to buy and let you quickly checkout. To enhance your experience when shopping with us.
In provision of customer services, enabling you to return the items. To allow us to full fill the contract we have with you as the seller.

Data regarding your phone/laptop, and use on our website
Information shared when you browse our site, such as your device type, IP address and if you have shared it, your location data.

To ensure the correct default language is set where applicable. To ensure you have the best shopping experience.
To protect our website. To defend against and unearth frauds, either against you or Zombie Games Cafe.

Your responses to surveys, competitions and promotions
By running the prize draw/competition/survey. To perform our service to you, if we cannot use your data, we cannot contact you to tell you if you have won.
You are not compelled to enter any of our competitions, prize draws or social media promotions, however we respect your right not to participate if you do not wish to.

2. Sharing Your Information

We do not, and will not, sell any of your personal data to any 3rd party – including your name, address, email address or credit card information.

We passionately want to earn your trust and believe such practices to be incredibly unethical.

However, we share your information with the following, as necessary in order to provide our services to you, such as :
Related companies in the "Sparta Card Gaming group", as sometimes different parts of our operation are dealt with through related companies.

Organisations involved in the supply chain to get your purchases to you, for example, payment gateways, warehousing, pick / packers, and fulfilment agents
Law enforcement and fraud prevention agencies
Providers of professional services, for example, online marketing firms, search engine advertising partners and hosts of websites, who work with us to enable us to perform our business

We may provide 3rd parties with summarised but anonymous information and analytics about our clients, we will make sure that this information does not identify you.

Information you send in emails to us may be placed on social media your name will not be identified. If you are in breach of the law the content of the emails will be forwarded on to the appropriate bodies. Sending emails to out enquiries email address does not provide you with an NDA agreement.

Marketing Messages
If you have opted in, we'll send you marketing messages by messages by email to keep you aware of what latest industry news, competitions, puzzles and new arrivals. Plus, much more!

If you would like to stop receiving messages from ZombieGamesCafe you can do so at any time by:

Using the "unsubscribe" link in any marketing email.
By sending us an email or phoning us.

We'll then make sure you no longer receive marketing communications from us

We will endeavor to action your request as soon as possible. However, please heed that as we use a complex inter-connected web of services, you may continue to receive messages for a few working days whilst your request filters through the system.

Service messages will continue to be send and opting out of marketing communications will not stop service emails or texts( such as order status updates)

4. Discovering Adverts For ZombieGamesCafe.com on the internet

We are a pervasive force in online advertising, with the intention to keep you informed with what we are up to and of course our products!

As with many companies, we aim Zombie Games Cafe banners and advertisements to you whilst you visit other websites and applications. This is achieved through a variety of digital marketing networks and online ad platforms. We employ a diverse number of advertising processes, such as cookies and ad tags.

The banners and adverts you will see are based on information we know based on your previous visits to Zombie Games Cafe (for example, your Zombie Games Cafe website search history, or content you have read on our website) It is also possible that Sparta Card Gaming banners or ads may be served based on adverts you have clicked on in the past.

5. Holding Your Information
We’ll keep your information whilst you have your account, or alternatively if necessary to provide our services to you. If you must contact customer support, then for as long as is required to deliver services and for reporting and data analysis.

Should it be reasonably necessary or alternatively a requirement to achieve legal or statutory requisites, resolve disputes, prevent fraud and/or abuse, or also, enforce our terms and conditions, then we may retain some information of yours as required, even once your account is closed or it is not necessary to provide our services to you.

6. Your rights explained
Please rest assured that you have extensive rights:

To be informed about how your personal information is being used
To request the correction of inaccurate information that we hold about you
In some circumstances you can request that we delete your data, cease collecting it and / or stop processing it
To opt out of direct marketing messages, which you can do at any time after you have signed up, you must give us your explicit consent to sign up in the first instance
Access to the personal information we hold about you

7.Updates to our privacy policy
We can from time to time update this page to reflect changes with regard to how we are processing your information.

If we make significant changes, we will make that clear on our website, or by alternative communication such as email, that you are able to review the changes before continuing to use our website.

8. Contacting Us
Should you have any questions or have feedback regarding this notice. If you would like us to cease using your information or exercise any of your rights as set above or finally, if you have a complaint, then please contact customer services who will be happy to answer any questions that you have.

You can contacts us at info@zombiegamescafe.com or submit a request via our website.
Alternatively you write to us at

Sparta Card Gaming Ltd

15 Telford Road
Flat 8 Chiltern House

London
W10 5RL

9. Cookies Policy
Privacy statement: How we use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order unless using PayPal Express Checkout
The following are not strictly necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

This Website Will:

Functional Cookies - Track the pages you visits via Google Analytics
Targeting Cookies - Allow you to share pages with social networks such as Facebook (If available)
This website will not

Share any personal information with third parties.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments